1. Acceptance
These terms form the agreement between you and BolehSpin ("the Platform", "we", "us") for the use of the BolehSpin website and related services. By registering an account, making a deposit or playing any game you accept these terms, the Privacy Policy, the Responsible Gaming Policy and the specific rules of each promotion. If you do not agree, do not use the Platform.
2. Eligibility
- You must be at least 18 years old and have full legal capacity under the law of the place where you live.
- You are responsible for making sure that online gambling is legal where you are. Any liability arising from a breach of local law is yours.
- One account per person. Where several accounts are opened by the same person, device or bank account, we may close all of them and forfeit the bonuses and bonus winnings in them.
- Employees of the Platform or of our game suppliers, and their immediate family members, may not play.
- A person whose account has been closed at their own request for gambling-related reasons may not register again or play through another person's account.
3. Your account
- You must register with true and accurate details, including a mobile number and a bank account, and keep them up to date.
- Your account is personal. It may not be transferred, lent or sold.
- You are responsible for keeping your password and one-time codes safe. Everything done through your account is treated as done by you. Contact live chat immediately if you suspect misuse.
4. Deposits and withdrawals
- Withdrawals are paid only to the bank account registered on your account.
- Minimum deposit, minimum withdrawal, daily withdrawal limit and processing times are those shown on the Wallet page and may change from time to time.
- Withdrawals require the applicable turnover (wagering) requirement to be met. After claiming a bonus, the turnover required by that bonus must also be completed; for a bonus with a balance target, your balance must also reach it before you can withdraw.
- Withdrawal quota: every deposit gives you a withdrawal quota of 100 times the deposit, and every withdrawal uses up quota. When your balance runs out (you lose it all, clear it, or withdraw all of it), the quota starts again from your next deposit. Anything above your remaining quota is forfeited automatically.
- While a bonus is in progress, a withdrawal must take the full withdrawable balance in one go.
- The Platform is not a bank. Balances do not earn interest. Do not use your account to store funds; a long-inactive account with an unusual balance may be asked to explain the source of funds.
- Losses caused by incorrect bank details supplied by you are your responsibility.
5. Bonuses and promotions
- Every promotion has its own rules (claim conditions, turnover multiple, validity, maximum withdrawal and so on). They are shown on the promotion page and apply together with these terms.
- Bonus abuse, including multiple accounts, hedged betting, low-risk betting to clear turnover, or exploiting a system error, leads to the bonus and related winnings being cancelled and, in serious cases, the account being closed.
- We may change, suspend or end any promotion at any time.
6. Games and settlement
- Games are supplied by third-party game providers. Results are as recorded by the provider's system.
- Bets affected by a system fault, connection loss, provider error or an obvious pricing error will be voided and the stake returned.
- If funds are credited to your account in error we may reverse them after notifying you. Do not use funds credited in error.
- A confirmed bet cannot be cancelled.
7. Prohibited conduct
The following will result in the account being frozen, the balance held and, where appropriate, the matter being referred to the relevant authorities:
- using bots, scripts, cheats or any automation;
- colluding with others, using inside information or manipulating game outcomes;
- money laundering, receiving or making payments on behalf of others, or depositing proceeds of crime;
- giving false details, or using another person's identity or bank account;
- harassing, abusing or threatening the Platform, other players or support staff.
8. Anti-money-laundering and compliance
We follow anti-money-laundering (AML) and know-your-customer (KYC) principles. We may monitor transactions, ask you to explain the source of funds, and where necessary suspend an account or decline a transaction without giving a reason. We reserve the right to report suspicious activity to the relevant authorities.
9. Closing your account
- You may ask live chat to close your account at any time. Withdraw your balance first; bonus balance that has not met its withdrawal conditions is forfeited.
- If you breach these terms we may suspend or close your account without notice.
10. Limitation of liability
The service is provided "as is". We do not guarantee that it will be uninterrupted or error-free. To the fullest extent permitted by law we are not liable for any indirect loss arising from use of, or inability to use, the Platform. You acknowledge that gambling carries a risk of loss and that you accept that risk.
11. Complaints and disputes
If you dispute a transaction, a game result or our service, raise it within 7 days of the event through the Complaint Centre on the website or live chat, with supporting evidence. We reply within 7 working days of receiving a complaint.
12. Changes to these terms
We may update these terms from time to time. Updated terms take effect when published on the website; material changes are announced by in-site notification. Continued use of the Platform means you accept the updated terms.
13. Governing law
These terms are governed by the law of the place where the Platform is registered. If the Chinese and English versions differ, the English version prevails.