1. Data we collect
- Registration details: username, mobile number, password (stored only as an irreversible hash), language preference.
- Identity and banking details: the bank name, account number and account holder name you register; identity documents supplied on request.
- Transaction and gaming records: deposits, withdrawals, bonuses, bets and payouts.
- Technical data: IP address, device model, browser, operating system, login times and approximate location.
- Communications: your conversations with live chat, complaints, and the read status of in-site notifications.
2. How we use it
- to open and maintain your account, verify identity and process deposits and withdrawals;
- to settle games, pay bonuses and rebates, and calculate VIP level;
- to prevent fraud, multiple accounts, money laundering and other abuse, and to keep the Platform and its players safe;
- to send account alerts and promotional messages by in-site notification, SMS or messaging apps — you can opt out of promotional messages at any time;
- to meet legal obligations and handle complaints and disputes;
- to analyse usage in anonymised or aggregated form and improve the product.
3. Who we share it with
We do not sell your personal data. We share only what is necessary, and only with:
- payment providers: the name, bank account and amount needed to process a deposit or withdrawal;
- game providers: an anonymous player ID used to open and settle games; your real name and mobile number are not shared;
- SMS / messaging providers: to deliver verification codes and account notices;
- authorities: where required by a lawful request.
4. Cookies and local storage
We use essential cookies and browser local storage to keep you logged in, remember your language, protect against cross-site request forgery and recognise suspicious logins. They are not used for cross-site advertising. Disabling cookies will prevent login.
5. How long we keep it
Account and transaction records are kept after account closure for the period required by anti-money-laundering and tax rules (normally at least 5 years) and then deleted or anonymised. Support conversations are kept for 12 months.
6. Security
Passwords are stored as irreversible hashes; all traffic is encrypted with TLS; back-office access is protected by role permissions and two-factor authentication; sensitive actions are audited. No transmission over the internet is completely secure, so please keep your login credentials safe.
7. Your rights
You can view and correct some of your details on the Profile page, or ask live chat for access to, correction of, or deletion of your personal data, except data we must keep by law. You can opt out of marketing messages at any time.
8. Minors
The Platform is for persons aged 18 or over only. We do not knowingly collect data from minors; if we discover such an account we close it and delete the data.
9. Changes to this policy
We may update this policy from time to time. The current version is published on this page with its date. Material changes are announced by in-site notification.
10. Contact
For any question about your personal data, contact us through live chat.